Refund policy

Effective Date: 23rd March 2026

Welcome to BuyFashionHub.com. We strive to provide our customers with high-quality fashion apparel and a smooth shopping experience. However, if you are not completely satisfied with your purchase, we are here to help. This Return and Refund Policy outlines the terms and conditions for returns, exchanges, and refunds.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be unused, unworn, unwashed, and in its original condition.

  • The product must have all original tags, packaging, and accessories intact.

  • The return request must be raised within 7 days of delivery.

  • Items purchased during clearance sales, special offers, or discount events may not be eligible for return unless defective or damaged.

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Innerwear, lingerie, and personal hygiene products

  • Items marked as “Final Sale”

  • Gift cards or promotional items

  • Products that have been used, washed, or altered

  • Items without original tags or packaging

3. Damaged, Defective, or Wrong Product

If you receive a product that is:

  • Damaged

  • Defective

  • Incorrect (wrong size, color, or item)

Please contact us within 48 hours of delivery with:

  • Order ID

  • Clear photos or videos of the issue

  • Description of the problem

After verification, we will offer:

  • Replacement (if available), or

  • Full refund

4. Return Process

To initiate a return, follow these steps:

  1. Email us at buyfashionhub81@gmail.com

  2. Provide your order details and reason for return

  3. Wait for confirmation and return instructions

  4. Pack the item securely with original packaging

  5. Ship the product to our return address

Return Address:
South Betpul,
P.O- Maslandapur,
P.S- Gobardanga,
Dist- North 24 Parganas,
West Bengal, India
PIN Code – 743289
Phone: 9800845657

Note: Customers may be required to bear return shipping charges unless the product is defective or incorrect.

5. Refund Policy

Once we receive your returned item:

  • Our team will inspect the product

  • You will be notified about the approval or rejection of your refund

If approved:

  • Refunds will be processed within 5–7 business days

  • The amount will be credited to your original payment method

For Cash on Delivery (COD) orders:

  • Refunds will be processed via bank transfer or UPI

  • Customers must provide accurate bank details

6. Exchange Policy

We offer exchanges under the following conditions:

  • Size issues

  • Defective products

  • Wrong item delivered

Exchange requests must be placed within 7 days of delivery.

Conditions:

  • Exchange is subject to product availability

  • If the requested size is unavailable, a refund will be issued

  • Only one exchange per order is allowed

7. Cancellation Policy

Orders can be canceled only if:

  • The order has not been shipped

To cancel your order:

If the order has already been shipped, cancellation is not possible. You may initiate a return after delivery.

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your bank or payment provider

  • Processing times may vary depending on your financial institution

If you still have not received your refund, please contact us at buyfashionhub81@gmail.com

9. Shipping Charges

  • Original shipping charges are non-refundable

  • Return shipping costs are the responsibility of the customer (unless the return is due to our error)

  • In case of refunds, shipping fees may be deducted from the total amount

10. Important Notes

  • We are not responsible for lost or damaged returns during transit

  • Please use a reliable courier service with tracking

  • Keep proof of shipment until your refund is processed

11. Fraud Prevention

To ensure a safe shopping experience:

  • All returns are inspected carefully

  • Repeated returns or misuse of the policy may lead to account restrictions

  • We reserve the right to deny returns if fraudulent activity is suspected

12. Contact Information

For any questions regarding returns or refunds, feel free to contact us:

BuyFashionHub.com
Email: buyfashionhub81@gmail.com
Phone: 9800845657
Address:
South Betpul,
P.O- Maslandapur,
P.S- Gobardanga,
Dist- North 24 Parganas,
West Bengal
PIN Code – 743289

13. Policy Updates

BuyFashionHub.com reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Customers are advised to review this page periodically for any changes.

14. Customer Satisfaction Commitment

At BuyFashionHub.com, customer satisfaction is our top priority. We aim to deliver high-quality fashion apparel and a seamless shopping experience. If you face any issues, our support team is always ready to assist you and ensure a fair resolution.